FAQs
Does Neal’s Yard offer free delivery?
Yes! When you place an order over £50, you’ll automatically qualify for free standard delivery. This typically takes 3-5 working days to arrive. For orders below £50, standard delivery will cost £4.50.
Does Neal Yard offer express delivery?
At Neal’s Yard, you’ll be able to choose between standard delivery for £4.50, or next-day delivery for £6.99. If you opt for next-day delivery, you can expect to receive your order the following working day, providing that you place your order by 2pm.
What payment methods does Neal’s Yard accept?
A number of payment methods can be used when you shop with Neal’s Yard such as Mastercard, Visa, American Express, PayPal, Apple Pay, and Google Pay.
How can I contact Neal’s Yard?
If you’d like to get in touch with Neal’s Yard, you can do so by simply heading over to the Neal’s Yard website. Once there, click the ‘Contact Us’ button which you’ll find located in the top right corner of the website. Then, simply enter your contact details, and fill out all of the necessary information. Make sure to click ‘Send’ and your query will be sent out to the Neal’s Yard customer service team. Alternatively, you can give them a call on the following number: 08000 832111 or email them at: advice@nealsyardremedies.com.
What is the returns policy at Neal’s Yard Remedies?
If you would like to return your latest purchase, you have up to 14 days following the receipt of your item to send it back. All returned items must be in their original, unopened condition to receive a full refund withing 10 to 14 days.
Are Neal’s Yard products vegan?
There is a range of vegan products available at Neal’s Yard; some of their products contain animal products but these are clearly marked out to make sure you find the perfect products for you.
Hints and Tips
Newsletter Benefits: If you’re a fan of what Neals Yard has to offer, sign up for the newsletter to be the first to receive offers as well as hear about new product releases, and even 15% off your first order.
Loyalty Rewards: When you sign up for the Neals Yard loyalty rewards programme, you will be able to earn points whilst you shop. You can receive a number of vouchers from a £5 voucher for 500 points to £50 voucher for 5000 points.
Refer a Friend: Do you have a friend that could benefit from some organic and natural beauty products? Utilise the Neals Yard refer a friend programme and they’ll get 20% off the first order they place and you’ll receive your own 20% off your next order.
Student & Young Person discount: If you’re a student or young person, you will be glad to hear that you can get 15% off and free delivery for orders over £40. Simply verify your status with either UNiDAYS, Student Beans, Student Rate, GoCertify, or GradBeans to save on your next order.
Bestsellers Section: Whether you’re new to Neal’s Yard or you’ve been a loyal customer for years, why not check out their handy bestsellers section? You’ll be able to explore some of their most popular and most-loved products that you are sure to adore too!
Offers Section: If you’ve got your eye on several bits from Neal’s Yard, or you fancy stocking up on some well-earned pamper essentials, head over to their handy offers section before you checkout. You’ll be able to discover an impressive array of offers to help you save some serious cash. From a free skin bundle and 15% off a holiday set to discounts on beauty bundles and 3 for 2 on their Bee Lovely collection, you’ll find something you’ll love, for a fraction of the cost.
Gift Section: Whether you’ve got an upcoming birthday, something special to celebrate, or just because, be sure to check out the gift section on the Neal’s Yard website. When you do, you’ll be able to shop for gifts for her, him, for well-being, home, bundles, and more! What’s more, if you’re a bit stuck on what to get your special someone, then opt for a thoughtful e-gift voucher. Simply enter the amount that works for you and your budget and they’ll receive it almost instantly via email.
How to use your Neal's Yard discount code
- Find a Neals Yard discount code before you shop so you can save a pretty penny on your next purchase.
- Once you’ve found the right code for you, copy it and then head over to the Neals Yard Remedies website.
- Select your favourite items and, when you’re ready, you can begin the checkout process by clicking the bag icon in the top right of the page.
- You will see your order total and a promo code box. Enter your Neals Yard discount code and hit the ‘Apply’ button to secure your savings on your latest purchase.
How do we source promo codes and deals?
We have an experienced team of 5 deal experts based in our offices in Cardiff and London, who are dedicated to finding promo codes, deals and sale highlights for Marie Claire vouchers.
Our London team keep in touch with retailers directly to get a heads up on upcoming discount codes as well as negotiate exclusive promo codes that you won’t find anywhere else. Meanwhile, our Cardiff team partners with affiliate networks and research the web to source the latest discount codes, and put them right here on our dedicated retailer pages. The offers we show you are updated at least twice a week.
To top it off, we have a Bath-based team of editors that have a background in saving money on fashion and beauty products. Using their experience and knowledge of the industry, our editors seek to offer additional ways to save at the retailer outside of using a promo code. Our FAQs and money-saving tips about each retailer are fact-checked and updated every three months.
What if my promo code doesn’t work?
We try hard to avoid listing promo codes that don’t work. To do this we:
- Test the promo codes ourselves to make sure they’re valid.
- We don’t list unique codes that only work once.
- We give as much information as we can to avoid any terms and conditions trickery.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing vouchers.marieclaire@futurenet.com and letting us know.
How do we make money?
It’s simple, we get a small percentage of the money that you spend with a brand or retailer - a commission. When you use deals and promo codes listed here at Marie Claire vouchers, we get a small share of the retailer's profit as thanks for helping them connect with a new customer. And that’s how we make money while you save money.
