“The bride brought six friends and a ring light...”
15 anonymous bridal store assistants share their wedding dress horror stories
Weddings are big business — it costs guests on average £451 to attend one, according to Experian. Brides and grooms aren’t escaping the financial burden either, the same report revealed that the number of people taking out wedding loans has increased by 6% in the last two years. There’s also been an increase in people getting married. On the most popular wedding date of the year—Saturday 23rd August—over 3,500 weddings will take place.
But hold your applause because it’s not all (something) blue skies and confetti. There’s bridesmaid burnout, zero plus-one policies, and another costly new phenomenon—the divorce party, which leaves many wondering, are brides okay?
As I’ve said before—and will again—celebrities are to blame. Trend analysts are the beauty concierge service, Fresha, have explored how high-profile weddings influence and shape public interest and behaviour and found that “celebrity weddings captivate millions, from the fashion and decor choices to the themes and location, which many prospective brides use to inspire their own weddings.”
Is this why some brides-to-be take on the air of a minor celebrity and begin treating their guests as lowly co-stars? Experian’s data reveals that 33% of wedding attendees interviewed don’t believe the Bride or Groom took the income of their guests into consideration.
Weddings give free rein to our Main Character fantasies, and thanks to social media, the bar for weddings is being set ever higher because we have immediate access to the lives—and nuptials—of the rich and famous.
This might explain some of the horror stories shared with us by 15 former and current bridal store assistants. In my own decades-long experience as a shop girl, I recall (and recoil) the entitlement customers would feel as soon as they crossed the threshold from the pavement to the store. Parents would relinquish all responsibility for their children, leaving me—a timid teenager with zero childcare experience—trying to prise sticky-pawed toddlers away from 10-foot freestanding mirrors or clutching a newborn outside the changing rooms when all I was really meant to do was advise customers about the latest pair of Miss Sixty jeans.
She called us after her final appointment to tell us that the wedding had been called off.
Anonymous
So, while my shopfloor life was limited to low-rise denim and Diesel bags (when it was cool the first time), I can relate to these bedraggled bridal store girls. I knew I’d found a sister in arms when one former Saturday girl told me, “The most entitled bride I ever encountered left a soiled nappy in the changing rooms — she hadn’t even attempted to wrap it up”. That, too, happened at the shop where I worked. So maybe it isn’t just brides; maybe there’s something about bricks and mortar stores that fundamentally alters our brain chemistry and turns us into monstrous little divas; chuck in some complimentary fizz, and it’s a disaster waiting to happen, as these bridal store assistants know all too well...
Bridal store secrets from 15 anonymous wedding dress assistants
“It was emotional terrorism”
“Everything the bride tried on, her Maid of Honour just nodded. No compliments, no feedback. Just… “hmm.” It was emotional terrorism.”
- *Jessa, 19
“Women would starve themselves”
“Women would literally starve themselves to fit into their dress the day of the appointment. They’d joke about consuming only water or vegetables leading up to that day. The result of this, I am sure you can imagine, was women feeling extremely ill at the appointment.”
- *Andie, 30
“Mothers would make comments about how fat their daughters looked”
“I saw many brides accompanied by their mothers — not all, but a large number of mothers would make comments about how fat their daughters looked or how unflattering the dress was on their body type. I can only imagine that this played a major role in how these brides viewed their bodies.”
- *Jessica, 38
The “just looking” marathons
“I can’t tell you how many brides come in saying “I’m just browsing, not buying today,” then three hours and eight dresses later, they’ll start asking questions about putting dresses on hold, which you know they’d never come back for.”
- *Jim, 42
“The bride brought six friends and a ring light”
“The bride brought six friends and a ring light. They filmed everything. Our poor Saturday girl ended up on TikTok opening curtains, holding shoes, and even lint-rolling a train.”
- *Demi, 46
“Brides would literally pass out”
Many brides would feel overwhelmed and physically ill from stress leading up to the big day. At various appointments (both fittings and pickups), brides would get either close to or fully pass out from stress and anxiety. One woman almost passed out and then had to sit for 30 minutes while we gave her tissues to wipe the sweat off of her (she was perspiring like it was 95 degrees, and she had been doing jumping jacks for 3 minutes straight). By the time she felt well enough to complete her fitting, her time slot was up, and we needed to take care of the next customer.
- *Rebecca, 46
“The horror Maid of Honour”
Brides can be a nightmare, but this one time the bride was actually a really sweet woman but her maid of honour, my god. Every time the bride would try on a gown, her MoH would gasp, “Oh that’s exactly like my wedding dress!” She wasn’t even engaged. By dress four, the bride asked if she wanted to try one on herself and she did!”
- *Dan, 43
“She called us after her final appointment to tell us that the wedding had been called off.”
“One extremely memorable bride was an older woman, probably in her 60s, prepping for her third marriage. She made her mind up on a dress that was only sold online, so she purchased the one that was left that was about seven sizes too big. In the alterations department, the expectation was that seamstresses would be able to take a dress down TWO sizes only. Otherwise, they are fully taking apart the dress and reconstructing a new garment, which was not their job.
This woman brought her dress in for an initial fitting about seven months before the wedding day. We did 6-8 appointments with her to find a way to make this dress that was not even close to her size work. She also had a massive wedding party, which included her four daughters. All the women in the party bought their dresses in the store and had them altered with us. She called us after her final appointment to tell us that the wedding had been called off. She came in the following week with a massive pile of bridal dresses, asking for a refund on her months of alterations. In the end, out of pity, my manager gave this woman a portion of her money back on the bridesmaid dress alterations because the labour put into those was less than of the wedding dress.”
- *Sara, 42
Every dress had to pass the “grid test”
“This one bride would take mirror selfies, post them privately to a burner account, and wait. If it didn’t get the desired reaction in 10 minutes, it’d be out. She brought a ring light to her fittings.”
- *Erin, 24
“Someone was always crying by the end of it”
“People loved to go to brunch with their wedding party before the appointment and get drunk as hell on mimosas. At Least these appointments were funny, but they drove me insane because they always ran long. Someone was always crying by the end of it. ”
- *Josie, 32
“The bridesmaid was also engaged”
“Halfway through the appointment, it was revealed that one bridesmaid was also engaged, but hadn’t told anyone. She ended up trying on a dress “Just to see what it looks like…””
- *Amy, 38
“We called her The Purple Lady”
“I had a woman who was such a delight that I actually looked forward to her appointments. We called her The Purple Lady. She bought a purple prom dress and wore it as a wedding dress because she couldn't find a purple dress that looked like a traditional tulle-filled gown. She had a purple car with a purple interior, had purple hair and nails, and was always in a completely purple outfit. She was such a delight. I loved how authentic to herself she stayed even though what she wanted was different from all of the other brides who we saw come in. I met a lot of women like this; they were really interesting and had their own style that they stayed true to! This was definitely the best part of my job.”
- *Kristen, 27
“Most brides were so entitled”
“I think the worst part was how entitled brides would be. They’d really expect the silver service. Being clicked at was commonplace, and of course, they’d neck as much complimentary champagne as they could, which would make things ten times worse. I don’t think I’d have minded if it was an upmarket bridal shop, but this place was cheap, and I was working minimum wage.”
- *Tara, 33
“Bridesmaids would often show up tipsy from brunch...”
“Bridesmaids would often show up tipsy from brunch, but this one girl fell backwards on a pouffe and spilt mimosa down the back of a sample dress. The bride looked mortified, but the bridesmaid was totally nonplussed.”
- *Anne, 50
“I was some kind of wedding dress whisperer”
“I used to work at a small wedding boutique in my hometown and we used to do a lot of the wedding fairs (which was way worse than the shop). Brides would often show me obscure dresses they’d found on Pinterest and expect me to know where they could find that exact style, as if I was some kind of wedding dress whisperer.”
- *Rebecca, 31
