We're not sure what to think...
Ryanair prides itself on its budget flights to Europe, with its tagline being ‘Low fares. Made simple’.
When it was announced that the budget airline would be allowing passengers to take two carry-on items onboard, a bag for the overhead lockers as well as a handbag or rucksack, the love around Ryanair grew. And with the expensive luggage issue out of the way, we were all able to achieve low-cost travel – especially if we bypassed the extortionate onboard sandwiches.
It was devastating therefore when news broke earlier this year that our time was up, with the airline changing its hand luggage rules – and unsurprisingly not for the better.
The new Ryanair baggage policy is two-fold, with an obvious emphasis on getting people to pay to check in their luggage instead of packing light and just using the complimentary carry-on.
It seems however that Ryanair might be about to go back on its policy, set to review its luggage rules.
The January policy for check-in bags seemed positive at first, with the focus being cheaper and bigger. The size of check-in luggage has increased from 15kg to 20kg and the price has actually gone down from €35 to €25.
When it came to cabin bags however, it all went downhill, with new rules implemented at the beginning of the year.
‘Only customers who have purchased priority boarding, flexi plus, family plus or plus can bring both their bags on board,’ the airline announced. ‘Non priority customers can bring one small bag on board and put their normal bag in the hold at the boarding gate free of charge.’
They were quick to point out however that priority boarding only costs €5 at the time of boarding – or can be added for €6 up to one hour before the flight if you have the Ryanair app.
Now however, Ryanair might have to go back on its policy, after too many customers have been checking in bags at the gate.
After originally making the changes to prevent delays, the airline’s CEO Michael O’Leary has admitted that it is instead ‘creating a handling issue, particularly at peak periods.’
‘There are many flights where we’re now having to put 100, 120 gate bags free of charge into the hold,’ he explained. ‘If that continues to build it’s something we may have to look at again.’
It’s just as well, with the new policy unsurprisingly not going down well with the public, with passengers even taking to Twitter to voice their outrage.
‘There was a time when baggage was free so we all checked it in,’ tweeted Derek Jones (@Degsycom). ‘Then they charged to check it in so we took it on board. But there’s not enough room so they charged for that too. So we go back to checking in our bags… but now we pay for it. See what they did? #Ryanair #Genius.’
‘Just had my bag taken off me for not coughing up more money to @ryanair under their new bag regime,’ live-tweeted @SanMiguelMalaga from the airport. ‘The Mr. Nice guy act was never gonna last. It didn’t suit them anyway.’
We’ll have to wait and see what happens.