Marie Claire UK Marie Claire UK
  • Fashion Fashion
      • Fashion
        • View all Fashion
        • Fashion Trends
        • Shopping
        • Watches and Jewellery
        • Fashion News
  • Beauty Beauty
      • Beauty
        • View all Beauty
        • Fragrance
        • Hair
        • Make Up
        • Skincare
        • Nails
        • Marie Claire Beauty Awards
  • Health Health
      • Health
        • View all Health
        • Fitness
        • Nutrition
        • Female Health
        • Wellbeing
  • Life Life
      • Life
        • View all Life
        • Opinions
        • Travel
        • Sustainability
        • Weddings
        • Money & Work
        • Competitions
  • Culture Culture
      • Culture
        • View all Culture
        • TV and Film
        • Celebrity News
        • Books
        • Royal News
  • Vouchers Vouchers
      • Clothing
        • View all Vouchers
        • Mint Velvet
        • Karen Millen
        • H&M
        • nobody's child
        • ASOS
        • ARKET
        • MANGO
      • Designer Clothing
        • View all Vouchers
        • Reiss
        • THE OUTNET
        • SSENSE
        • Mytheresa
        • Liberty London
        • Selfridges
        • Farfetch
      • Accessories
        • View all Vouchers
        • AllSaints
        • Aspinal of London
        • Charles & Keith
        • River Island
        • FitFlop
        • Kate Spade
        • Vagabond
      • Jewellery
        • View all Vouchers
        • Pandora
        • Abbott Lyon
        • Goldsmiths
        • Beaverbrooks
        • Astrid & Miyu
        • Swarovski
        • Angara Jewellery
      • Beauty
        • View all Vouchers
        • Sephora
        • Cult Beauty
        • Space NK
        • Dyson
        • Clarins
        • Look Fantastic
        • Clinique
      • Activewear
        • View all Vouchers
        • Lululemon
        • Gymshark
        • Sweaty Betty
        • Nike
        • adidas
        • New Balance
        • Helly Hansen
  • NEWSLETTER Signup to our newsletter
  • logoCreated with Sketch.
    Marie Claire Newsletter

    Celebrity news, beauty, fashion advice, and fascinating features, delivered straight to your inbox!


    By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

    You are now subscribed

    Your newsletter sign-up was successful


    An account already exists for this email address, please log in.
    Trending
    • Women in Sport 2026
    • Marie Claire Masters
    • Spring Summer 2026
    • Nail Trends 2026
    • Best Investment Bags
    • Best Perfumes
    • Digital Issues
    • Women Who Win
    1. Life
    2. Travel

    People have found out why they need their boarding passes to shop in airports and they’re not happy

    New report finds high street stores are pocketing 20 per cent profit instead of passing on savings to customers

    By Marie Claire
    Published 11 August 2015 In Features

    When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

    boarding passes
    (Image credit: PhotoAlto/REX/Shutterstock)
    • Facebook
    • X
    • Pinterest
    Share this article
    Join the conversation
    Follow us
    Add us as a preferred source on Google
    Subscribe to our newsletter

    You're actually only really required to show it at Duty Free

    Anyone who’s ever woken up late, rushed to the airport and discovered they’ve forgotten the entirety of their make-up bag is familiar with shopping at airports.

    Whether you’re picking up a can of essential dry shampoo, the best mascara boots has to offer or splurged £30 on a pair of flip-flops from Accessorize that you don't really want but definitely need, you'll know that the cashire always asks for your boarding pass. No-one questions it, we all just assume it's the done thing.

    It turns out that the stores are actually using the information on our boarding passes to avoid paying VAT but are not passing on that discount to customers. So, no, it actually has nothing to do with security. (Although, for your own safety, this is why you should never Instagram your boarding pass).

    According to an exposé by The Independent, stores like Boots are saving themselves 20 per cent VAT on goods being sold to customers travelling out of the EU despite keeping the product prices the same as on the UK high street.

    Handing over your boarding pass to cashiers in airports is not a legal requirement, but many of these stores are clearly relying on passenger ignorance to continue pocketing millions of pounds in savings. Travellers have since expressed their anger and indignation at the scam and other airline secrets, with some customers having protested in stores at Heathrow Airport.

    Refusing to hand over your boarding pass is the practical way to change the system, according to Money Saving Expert Martin Lewis.

    Marie Claire Newsletter

    Celebrity news, beauty, fashion advice, and fascinating features, delivered straight to your inbox!

    By submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

    'People withholding their boarding passes will force companies to take note and eventually take action,' he told The Independent.

    Here's what you need to know...

    When do I need to show my boarding pass in a shop?

    You only need to show this when you're shopping in Duty Free. That's it.

    Why are shops asking for my boarding pass?

    Basically, if you're flying outside of Europe, the shop can then reclaim the VAT and they use your pass as proof. (Cheeky, we know).

    So, next time you're asked for your pass, politely say no, and that's that.

    Marie Claire
    Social Links Navigation

    The leading destination for fashion, beauty, shopping and finger-on-the-pulse views on the latest issues. Marie Claire's travel content helps you delight in discovering new destinations around the globe, offering a unique – and sometimes unchartered – travel experience. From new hotel openings to the destinations tipped to take over our travel calendars, this iconic name has it covered.

    Latest in Travel
    Mischa Anouk Smith on an astrology travel trip to Türkiye, where she got engaged less than 24 hours after a birth chart reading.
    Travel I Let Astrology Plan My Holiday—Less Than 24 Hours Later, I Was Engaged
    Cape of Senses Hotel in Lake Garda
    Travel If Slow Luxury Had an Address, It Would Be Cape of Senses—Inside One of Lake Garda's Most Beautiful Hotels
     
     
    A child in a blue and white striped swimsuit doing a cartwheel on a beach
    Travel Last-Minute Summer Holiday Packages From TUI Include a Beach Holiday in Spain and a Relaxing Resort in Türkiye
    The Great Marie Claire Adventure
    Travel The Great Marie Claire Adventure
     
     
    Latest in Features
    The Beauty Digest
    Beauty The Beauty Digest: Head Spas, Coco Mademoiselle Reimagined, and What the TPO Ban Really Means
    UKLASH lash lift gel tested by Dionne Brighton
    Make Up My Stubbornly Straight Lashes Never Hold a Curl—This ‘Liquid Lash Curler’ Kept Them Lifted All Day
     
     
    The long hair trend and the post-bob era
    Hair I’ve Spent Two Years Growing My Bob—Turns Out, There's a Reason Long Hair Is Trending
    @nlmarilyn in transitional autumn outfits
    Fashion Goodbye Summer Dresses, I'm in Autumn Outfit Planning Mode—These 5 Are Fresh
     
     
    logoCreated with Sketch.
    • Site Archive
    • Contact Future's experts
    • Contact us
    • Terms and conditions
    • Advertise with us
    • Privacy policy
    • Cookies policy
    • About us
    Add as a preferred source on Google Add as a preferred source on Google

    Marie Claire UK is part of Future plc, an international media group and leading digital publisher. Visit our corporate site.

    © Future Publishing Limited Quay House, The Ambury, Bath BA1 1UA. All rights reserved. England and Wales company registration number 2008885.