FAQs
How can I claim Matalan free delivery?
Your order will become eligible for free shipping when you spend over £49.99 (£3.99 under this threshold). It will also become eligible for free click-and-collect when you spend over £19.99. This option will be 99p when you spend below this amount.
Can I track my Matalan order?
Yes. You will receive a confirmation email which will contain your tracking details. Please note that some tracking information may take up to 48 hours to be activated.
What is Matalan’s return policy?
Matalan has a returns policy of up to 28 days. You can return your purchase by post for a small fee or for free at your local store with proof of purchase. The Christmas extended returns policy now applies to any orders placed between October 1st and December 24th 2023 which can be returned up to January 31st 2024.
What payment options are available to use at Matalan?
When shopping with Matalan, you can pay using Visa, V Pay, Mastercard, PayPal, Klarna, and Apple Pay.
How can I contact Matalan?
You can get in touch with Matalan customer service via their live chat function or their online messenger. If your question relates to a product, a member of staff may be able to help at your local store.
Hints and Tips
Matalan Me: Receive exclusive offers, promotions, and Matalan’s reward scheme when you sign up for Matalan Me. This will keep you up to date with their latest news and newest product releases too. Save on orders and build up reward points to redeem on your future purchases.
Sale section: Enjoy discounts of up to 50% when you shop in the Matalan sale section. There are clothes for men, women, and kids as well as their favourite home products available with budget-friendly prices.
Regular offers: Get multibuy offers and unmissable discounts in the offers section of the Matalan website. Previously, they offered savings such as 15% off hoodies and joggers. Now you’ll find deals such as 2 for £12 on camis and 20% off curve clothing.
Clearance: Save up to 70% on popular products when you shop in the clearance section. There is a fantastic collection of clothing and accessories at a fraction of the cost; dressing up your wardrobe has never been so budget-friendly.
How to Use Your Matalan Discount Code
- Find your preferred Matalan discount code from the Marie Claire website.
- Head over to the Matalan website by clicking ‘Get Code’.
- Add your favourite items to the basket.
- Begin the checkout process by clicking ‘view bag’.
- Enter your chosen Matalan discount code into the promo code box.
- Click apply to secure your savings.
How do we source promo codes and deals?
We have an experienced team of 5 deal experts based in our offices in Cardiff and London, who are dedicated to finding promo codes, deals and sale highlights for Marie Claire vouchers.
Our London team keep in touch with retailers directly to get a heads up on upcoming discount codes as well as negotiate exclusive promo codes that you won’t find anywhere else. Meanwhile, our Cardiff team partners with affiliate networks and research the web to source the latest discount codes, and put them right here on our dedicated retailer pages. The offers we show you are updated at least twice a week.
To top it off, we have a Bath-based team of editors that have a background in saving money on fashion and beauty products. Using their experience and knowledge of the industry, our editors seek to offer additional ways to save at the retailer outside of using a promo code. Our FAQs and money-saving tips about each retailer are fact-checked and updated every three months.
What if my promo code doesn’t work?
We try hard to avoid listing promo codes that don’t work. To do this we:
- Test the promo codes ourselves to make sure they’re valid.
- We don’t list unique codes that only work once.
- We give as much information as we can to avoid any terms and conditions trickery.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing vouchers.marieclaire@futurenet.com and letting us know.
How do we make money?
It’s simple, we get a small percentage of the money that you spend with a brand or retailer - a commission. When you use deals and promo codes listed here at Marie Claire vouchers, we get a small share of the retailer's profit as thanks for helping them connect with a new customer. And that’s how we make money while you save money.
