FAQs
How can I claim Lovehoney free delivery?
When you spend over £50, your order will become eligible for Lovehoney's free Standard delivery option (this service is £4.99 under the £50 threshold) and your order will arrive at your doorstep within 3 working days.
What's the Lovehoney returns policy?
If you aren't happy with your Lovehoney purchase, you have up to 60 days to return it without charge. Please note, all returned items must be in an unused, original condition with the original packaging and labels in place. They also offer a 1-year product guarantee to protect against faults and damage.
Is there a new customer discount at Lovehoney?
Yes, if you're a Lovehoney newbie you can get 15% off your first order when you sign up for the newsletter. When you're on the website, you can enter your email address and Lovehoney will email you your voucher code.
Where can I find a Lovehoney student discount?
University can be stressful so why not have a little fun and save while you're at it? Simply verify your student status with UNiDAYS and you'll receive your 20% Lovehoney discount code to use on full-priced items and sales items.
Does Lovehoney do NHS discounts?
Yes, whether you're a teacher, an NHS staff member, part of the Armed Forces or Emergency Services, you can save 25% when you shop at Lovehoney. To get your discount, sign up on the Health Service Discounts website or get a Blue Light Card membership.
Will Lovehoney appear on my bank statement?
If you pay using Mastercard, Visa, Google Pay or Apple Pay, your Lovehoney transaction will appear on your statement as LH Trading. However, it will appear as Lovehoney if you pay using American Express or PayPal.
Hints and Tips
Lovehoney Newsletter: If you love everything that Lovehoney has to offer, why not sign up for the Lovehoney newsletter so you can keep up? When you do this, you'll be the first to hear about exclusive offers, sales alerts, and advice right to your inbox. On top of this, you'll receive a Lovehoney 15% off code so you can save on the first order you place.
Discreet Packaging: Are you put off from exploring your kinky side by the thought of your housemate intercepting your raunchy parcel? Well, Lovehoney delivers its UK orders using plain, discreet packaging that won’t cause any suspicions.
Lovehoney Outlet: Check out the Lovehoney Outlet for the chance to save up to 70% on your favourite sex toys and lingerie sets. From remote-controlled couple’s vibrators to a purple plunge chemise set, this is the place to be if you’re looking to reignite some passion without spending a fortune in the process.
Sales Savings: Lovehoney runs sales throughout the year, so it’s always worth checking out their Sales page to make some savings of up to 70%. It’s especially work checking out during their end-of-season sales and events such as Black Friday and Boxing Day.
Advice Guides: Not every sex toy is going to be the perfect fit- and that’s okay! Have a read of their Sex and Sex Toy Advice Guides to make sure that your money is going to be well-spend. It's a really good resource for ensuring that you order the toy that’s right for you.
How to use your Lovehoney discount code
- Browse through our Lovehoney discount codes and find the code that works best for your shopping needs.
- Once you've found your code, head over to their website and add your favourite item(s) to the shopping cart.
- When you're happy with everything you've added, you can begin the checkout process by clicking the shopping cart icon that can be found in the top right corner of the page.
- You will then see your order total and a 'Promo Code' box where you can enter your chosen Lovehoney discount code.
- Make sure you click the 'Apply' button to guarantee your newest savings.
How do we source promo codes and deals?
We have an experienced team of 5 deal experts based in our offices in Cardiff and London, who are dedicated to finding promo codes, deals and sale highlights for Marie Claire vouchers.
Our London team keep in touch with retailers directly to get a heads up on upcoming discount codes as well as negotiate exclusive promo codes that you won’t find anywhere else. Meanwhile, our Cardiff team partners with affiliate networks and research the web to source the latest discount codes, and put them right here on our dedicated retailer pages. The offers we show you are updated at least twice a week.
To top it off, we have a Bath-based team of editors that have a background in saving money on fashion and beauty products. Using their experience and knowledge of the industry, our editors seek to offer additional ways to save at the retailer outside of using a promo code. Our FAQs and money-saving tips about each retailer are fact-checked and updated every three months.
What if my promo code doesn’t work?
We try hard to avoid listing promo codes that don’t work. To do this we:
- Test the promo codes ourselves to make sure they’re valid.
- We don’t list unique codes that only work once.
- We give as much information as we can to avoid any terms and conditions trickery.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing vouchers.marieclaire@futurenet.com and letting us know.
How do we make money?
It’s simple, we get a small percentage of the money that you spend with a brand or retailer - a commission. When you use deals and promo codes listed here at Marie Claire vouchers, we get a small share of the retailer's profit as thanks for helping them connect with a new customer. And that’s how we make money while you save money.
