FAQs
Does House of Fraser offer a free delivery option?
Unfortunately, there isn’t a free delivery option available at HoF. Marie Claire’s pages are updated regularly and should this change, we will give you the most up-to-date information.
Does House of Fraser have an express delivery service?
Yes, their express delivery option is available for £7.99. Their next-day delivery method is £9.99 and their next-day delivery by DPD is £11.99. These 3 methods apply to orders placed before 8 pm.
How can I contact House of Fraser?
You can phone the HoF customer service team or email them using the link on the ‘Contact Us’ page. There is also a WebChat function to speak to a member of the customer service team.
What is the House of Fraser’s returns policy?
You have up to 28 days from delivery to return an item. All returned items must be in their original condition with the labels and tags in place. Your refund will be processed within 14 days of your return. Providing your return is sent within the aforementioned 28 days, you can return it free of charge using the QR code shipping label provided.
What payment methods does House of Fraser accept?
HoF accepts Visa (electron and debit), Mastercard, Maestro, American Express, Apple Pay, and PayPal.
Hints and Tips
Shop the sale: Get saving with discounts of up to 70% on some of their most popular items, the House of Fraser sales section has a huge selection of products to choose from. You can find high-quality clothing for men, women, and children, accessories, homeware, electronics, beauty products, and much more. As savings experts, we’ve spotted deals like a £45 saving on a North Face Gotham jacket and an £80 saving on iconic Levis slim jeans.
Newsletter deals: Learn about the newest offers, hottest sales, and latest arrivals when you sign up for the HoF newsletter. The latest news will be sent directly to your inbox so you can keep up wherever you are. Although there isn’t a sign-up discount at this time, you can still save thanks to their sales updates and exclusive promotions.
Student discount: Claim 10% off your next HoF purchase when you verify your student status with UNiDAYS, VC Students or Youth Discount. You can also verify your student ID by completing the student verification form on the House of Fraser website. Go to their website or click our relevant code to get started.
HoF outlet: Save on your favourite items from House of Fraser by shopping in their outlet section. You’ll discover clothing, beauty essentials, homeware, and more, for a fraction of the price. As experienced savings experts, we know a thing or two about HoF sales. In 2021, you could get up to 50% on over 14,808 products, and 2022 brought over 3,000 products with similar discounts.
Stay Social: Follow House of Fraser on Facebook, Twitter, and Instagram (@houseoffraser for all three) to have a chance of winning prizes such as beauty products, clothes, and more. On top of that, you’ll also be able to keep up with the newest sales updates, the newest product arrivals, and even the occasional House of Fraser discount code.
Recognition Reward Card: Earn points on your purchases when you join their Recognition Card scheme. For every £1 you spend, you’ll earn 1 point. Saving 500 points will give you a £5 gift voucher to put towards your next purchase. When you sign up for an account, you will be given the option to sign up for a Recognition rewards card. Doing this online means you will be sent a physical card which will need to be verified online whereas, if you sign up using the app, you will have a virtual version attached to your account.
How to use your House of Fraser discount code
- Choose your House of Fraser discount code from the Marie Claire page.
- Head over to the HoF website by clicking ‘Get discount’.
- Add your favourite items to the basket.
- Begin the checkout process by clicking the checkout button in the basket.
- Enter your chosen HoF promo code in the promo code box.
- Click ‘Apply’ to secure your savings.
How do we source promo codes and deals?
We have an experienced team of 5 deal experts based in our offices in Cardiff and London, who are dedicated to finding promo codes, deals and sale highlights for Marie Claire vouchers.
Our London team keep in touch with retailers directly to get a heads up on upcoming discount codes as well as negotiate exclusive promo codes that you won’t find anywhere else. Meanwhile, our Cardiff team partners with affiliate networks and research the web to source the latest discount codes, and put them right here on our dedicated retailer pages. The offers we show you are updated at least twice a week.
To top it off, we have a Bath-based team of editors that have a background in saving money on fashion and beauty products. Using their experience and knowledge of the industry, our editors seek to offer additional ways to save at the retailer outside of using a promo code. Our FAQs and money-saving tips about each retailer are fact-checked and updated every three months.
What if my promo code doesn’t work?
We try hard to avoid listing promo codes that don’t work. To do this we:
- Test the promo codes ourselves to make sure they’re valid.
- We don’t list unique codes that only work once.
- We give as much information as we can to avoid any terms and conditions trickery.
However, sometimes details change or codes expire without us knowing. If you find this to be the case, you can get in touch by emailing vouchers.marieclaire@futurenet.com and letting us know.
How do we make money?
It’s simple, we get a small percentage of the money that you spend with a brand or retailer - a commission. When you use deals and promo codes listed here at Marie Claire vouchers, we get a small share of the retailer's profit as thanks for helping them connect with a new customer. And that’s how we make money while you save money.
