High street quality complaints soar

Buyers left frustrated by high street clothing quality

It’s a common scenario – something looks lovely on the rail, you buy it, and within weeks it’s just not the same. Whether it loses its colour, distorts its shape or simply breaks, many of us will have fallen victim to the perils of poor quality.

While it may have once been a rarity, bad quality on the high street is on the increase according to to new Government figures.

Statistics from helpline, Consumer Direct, revealed that complaints regarding women’s fashion have soared over the last 12 months, up 22% to 14,390.

An unheard of jump, the helpline revealed that the rise was the fastest it had seen amongst its top ten complains categories.

Speaking to The Independent, Consumer Direct spokesman Frank Shepherd listed the common complaints as, ‘sequins coming off dresses, colour dyes that ran in the wash, waterproof ski suits that let in water, bobbly jumpers and split seams.’ Loose buttons, broken zips and shrinking trousers were all also added to the line-up.

Defective goods accounted for 34% of consumer’s calls, while bad customer service made up 21% of complaints.

With the high street increasingly in competition with cut-price retailers, such as Primark and the supermarkets, these latest figures are likely to spark debate as to whether the race to cut prices has come at the cost of producing quality clothing.

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